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Job Description

Network Engineer – Network Operations Center - Philippines

Description

Procter & Gamble is seeking a highly skilled Network Engineer for the Network Operations Center for their global enterprise network. Interested professionals should be motivated by advanced technologies, be a catalyst for change, and have vision for identifying and aligning technology solutions to help support business opportunities.


Qualified candidates should have 3 to 5+ years of network operational experience, working across wide range of telecommunication technologies and services including; LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity. The candidates must also exhibit strong professional skills including communications, self-motivated, adaptable and dependable. This is a full-time position based in Manila.


Essential Responsibilities

  • Key functions include incident management, event management, and service management with a focus on service restoration, sustainability, and proactive service improvement.
  • Provide 24x7x365 Network Operations support in a follow the sun NOC.
  • Provide Second Level Network Incident Management in the NOC; with a primary focus on service restoration.
  • Mentor junior engineers for technical and professional advancement.
  • Participate and at times lead Crisis Team conference calls, able to identify required resources beyond telecommunications.
  • Implement repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity.
  • Functions as an escalation point for other NOC engineers for Incidents and Changes.
  • Create support documentation and provide training to NOC staff
  • Employs production monitoring tools to ensure that all systems are running and available.
  • Ensures effective communication to internal customers.


Desired Characteristics

  • Strong customer service skills. Good temperament, ability to manage stressful situations. Ability to provide customer-facing support in a professional manner.
  • Competent in using Microsoft Office suite for effective collaboration and communications
  • Strong analytical skills, able to leverage complex data to identify opportunities, recognize problems, and draw logical conclusions.
  • Ability to produce and present technical information to both technical and non-technical personnel
  • Team work; establish and maintain effective and appropriate working relationships with those contacted during the course of the work day.
  • Available to work a shift that includes a weekend day, including some holidays to support 24x7x365 coverage.


Technical Competencies and Experience

  • Certifications Preferred: Network +, CCNA, CCNP is a plus.
  • A minimum of 5 years experience working with a TCP/IP network
  • Advanced knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point, OCx, DS3, E/T1s
  • Advanced knowledge of networking infrastructure suppliers and service offerings including; Cisco, Viptela, F5 Networks, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus, and Avaya.
  • Advanced knowledge of network load balancers and firewalls
  • Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc
  • Expertise with the following operating systems; Cisco IOS/NXOS, Linux, Unix, Microsoft
  • Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC


Qualifications
  • Minimum Associate’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 3 to 5+ year relevant experience
  • Legal authorization to work in the applied country location is required. Procter and Gamble will not sponsor individuals for employment visas, now or in the future, for this job.
  • Must be willing to work from a Procter and Gamble office location
Job ID
IT 00001240
Locations
Philippines ,National Capital ,Manila

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